Open Swann Security then tap Forgot Password? below the Sign In button.

Enter your registered email address and tap Reset Password.

Now check your email (even your Spam or Junk folder) and click the link provided.

It will open this webpage and you must then enter your new password then select Submit.

How to reset the password of WHD-PTCAM?

To reset the password of the camera, you need to reset the camera itself.

While the power is connected, press and hold the reset button (located at the right side of the camera) using the reset tool (looks similar to a SIM ejector tool) for 10 seconds.

NOTE: Resetting the camera will lose all settings like motion detection, Wi-Fi details, and password. That means you need to do the setup again.

Watch this video to help you with the setup. Interface may be different due app updates since release:

SwannView Plus Password Reset

Connect the DVR/NVR to a router or modem

1. Grab the Ethernet cable that came with the unit and connect one end to your DVR/NVR.
2. Then connect the other end of the cable to your router or modem.
   

   

Installing SwannView Plus or iVMS to your computer

1. Grab your computer (Windows or Mac) and install SwannView Plus. Click the link below for the download the latest version.
   1. SwannView Plus for Windows
   2. iVMS-4200 (v2.5.1.7) for Mac
2. Also, make sure your computer is connected to the same router or modem where the DVR is.
3. Once everything is done, open the SwannView Plus or iVMS.

Getting the MAC Address

1. Go to Device Management.
   1. If you cannot see this page, click on Tool > Device Management at the top instead.
2. Click Show Online Devices. 
3. Select your DVR/NVR by clicking at it once.
4. Check the software version of the DVR. If the unit has a firmware:

   

   1. Build 160801 or later: Take note of the MAC address and follow the next step.
   2. Build 160101 to above: MAC address first then follow the next step, if it fails please call our Technical Support line.
   3. Build before 160101: Please call our Technical Support line.

Resetting the password

1. Go back to your DVR/NVR and pull up the login page again by accessing the MENU.
   
2. Type the MAC address you got from the software using lowercase, no dash, and no colons.
   e.g. bc51fe810d61
3. Click on OK once you’re done.
4. The DVR will then reboot and display the Activation page.
   
5. You are then required to enter a new password that you prefer. Please take note of the MAC address you got in case you need to reset the password again; and of course your new password too. Click on OK once you’re done.

SwannView Link Password Reset

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 1580 rev.1*, 4550 rev.1*, 4750, 7300 & 7400 which is up to date.  If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers.  Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC.  A link to the software is below.

• SwannView Link for Windows
• SwannView Link for Mac
       (NOTE: If you are using Mac OS Catalina, go to this article instead: How to get the MAC address of a recorder using a Mac computer?)

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others.  Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field.  Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard.  The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot.  That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

DVRx-1500/1525/1550/1575/4350/4500/8050/8075 Password Reset via generate code

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 4350, 4500, 8050 & 8075 which could be not yet up to date. If this method didn’t work for you, try checking the article below:

SADP Tool Password Reset (Windows)

Acquiring the reset code

The reset code on older recorders is acquired primarily by using the relevant client software on a Windows PC.

The reset code itself can be acquired from our Technical Support. Further information will be indicated on the succeeding steps.

Excerpt from the Hardware Quick Set Up GuideTo generate your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Please check this article and follow the instruction carefully:

Installing SADP Tool

Using the software

The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network. Select your recorder by clicking the checkbox at the left to fill the information needed at the right.

Copy the Device Serial No. and send an email to tech@swann.com to get the generated code.

While waiting for the code, you can try the other method and see if this works for you, check the article below:

SADP Tool Password Reset (Windows)

Entering the reset code

Once we get the details. We will email you back with 3 different codes (case sensitive). Each code was created depending on the current date of your DVR live view. (The date showing on the live view on the monitor).

Once you receive the 3 codes. Please click on Forgot Password located at the lower right.

A window will pop up called Restore Default Password.

Type a generated code on the Security Code text box. Please keep in mind that it is case sensitive.

If the window you see doesn’t look similar to this, then you can skip the rest of the steps and start following the article below instead:

SADP Tool Password Reset (Windows)

Once you are done, click on Confirm and it will restore the password to it’s default.