iViewer installation and user guide
When I playback the NVR recording file on the iViewer, it can not show the video. But, if I playback the video on the IE browser, it is workable.
Answer
iViewer gets current time from mobile phone to play videos. When you open NVR web UI, NVR will show the time according to customer setup and play videos according to the time. If NVR time sets to 2018 and the time of mobile phone is 2019, iViewer will not find videos in 2019 but find videos in 2018 when iViewer plays NVR recorded videos.
iViewer installation and user guide
Read Next : Default Password NVR – IPCAMERA
Question
What to do if iViewer doesn’t show some cameras of VAST? (set logical tree in VAST)
Answer
Question
When I add new substation to VIVOTEK CMS, how can I see it on iViewer at the same time?
Answer
Cannot visualize 7000 series cameras’ streaming when using codec JPEG
Question
Answer
This issue appears because iViewer(iOS)3.12.2 removed the server push mechanism but iViewer(Android) still keeps it.
Therefore, iViewer(iOS) cannot get the 7000 series streaming when using codec JPEG but iViewer(Android) works well.In order to resolve this issue, please change the camera codec from JPEG to MPEG-4.
Therefore, iViewer(iOS) cannot get the 7000 series streaming when using codec JPEG but iViewer(Android) works well.In order to resolve this issue, please change the camera codec from JPEG to MPEG-4.
What ports are used for camera’s two way audio if you add a camera with public IP address to iViewer?
Question
What ports are used for camera’s two way audio if you add a camera with public IP address to iViewer?
Answer
If you would like to use a camera’s two way audio on iViewer, make sure below two ports are opened on router for the camera.
1. Sip port (Two way audio port). The default port is 5060.
2. RTP port for audio. The default port is 5558.
You can change the port value if needed.
For the SIP port, the range of port value is as below: 1025~65535.
For the RTP port for audio, the range of port value is as below: 1025~65535.
How to back up the iViewer completely when you back up your iPhone via iTunes?
Question
How to back up the iViewer completely when you back up your iPhone via iTunes?
Answer
Please enable the “Encrypt local backup” settings before backing up the files.
iViewer encrypt the camera password. If you do not enable this setting, you will not see any camera data in iViewer after reload the backup file to device.
iViewer encrypt the camera password. If you do not enable this setting, you will not see any camera data in iViewer after reload the backup file to device.
How to add the camera into iViewer?
Answer
iViewer crashed on iOS9
QUESTION
iViewer crashed on iOS9, but iOS10 works OK, please solve the problem
ANSWER
Sorry for the inconvenience, it turns out Apple just let our team know today that they have made some changes on iOS end, so we need to modify some part on APP as well
After we modify this part, the APP would be able to work on iOS9 without problem
We have already implemnt the fix and try register the new APP on apple store, the new APP (3.7.6) is already available on 10/24
After we modify this part, the APP would be able to work on iOS9 without problem
We have already implemnt the fix and try register the new APP on apple store, the new APP (3.7.6) is already available on 10/24
How to update VAST status in iViewer?
Question
How to update VAST status in iViewer when the substation has been disconnected or substation name has been modified?
Answer
Please follow below steps to update VAST status:
1. Slash toward left on VAST icon
2. Click update icon
1. Slash toward left on VAST icon
3. After a while, the VAST status will be updated.
The connection status, substation name and total device number will be updated also.
What pan/tilt speed is supported?
QUESTION
What pan/tilt speed does iViewer support?
ANSWER
iViewer supports 3 speed levels for pan and tilt: -5, 0, 5.
From center circle to narrow, we divide it into 3.
What speed is using depends on how far you move from center circle to narrow, as below:
0 (Central circle) to 1/3: speed -5
1/3-2/3: speed 0
2/3-1 (narrow): speed 5
The app crashed while you try to open it on x86 CPU device
QUESTION
[VIVOCloud/iViewer][Android] The app crashed while you try to open it on x86 CPU device, e.g. ASUS model K011 tablet
ANSWER
Our APP only support ARM CPU, not fully supported by x86 CPU device.
Though x86 CPU would try to interpret ARM library, however, when it failed on doing that the APP would go crashed.
Nowadays there barely got x86 smart phone, the most common series is ASUS Zenphone, but they stop using x86 from 3rd genereation.
This is current limitation, hope we can get your understanding.
Though x86 CPU would try to interpret ARM library, however, when it failed on doing that the APP would go crashed.
Nowadays there barely got x86 smart phone, the most common series is ASUS Zenphone, but they stop using x86 from 3rd genereation.
This is current limitation, hope we can get your understanding.
iViewer crashed after viewing Liveview page of VAST server
QUESTION
[iViewer][iOS/Android][3.10.301] iViewer crashed after viewing Liveview page of VAST server, you would see iViewer is trying to load streaming of VAST and it would suddenly crashed
ANSWER
The parser of iViewer is receiving unexpected response from VAST server.
If you run into this issue, please upgrade iViewer to version 3.10.401 or later version
If you run into this issue, please upgrade iViewer to version 3.10.401 or later version
Name of VAST substation changed to accessing server and no cameras
QUESTION
VAST has a substation(ND9441P 2.2.102) and the substation is online.
But the name of the substation on iViewer shows “Accessing server…” and all cameras disappear, as shown below.
But the name of the substation on iViewer shows “Accessing server…” and all cameras disappear, as shown below.
ANSWER
It’s a known issue on iViewer Android 3.10.301, and it has been solved on newest official version 3.10.501
If you meet such issue, please update to newest version.
If you meet such issue, please update to newest version.
How to add or remove different camera in my favorite list on iViewer?
QUESTION
How to add or remove different camera in my favorite list on iViewer?
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