How to troubleshoot P2P offline status

P2P Troubleshooting Checklist

P2P Enabled (Dahua Device Only)

Interface	Image
WebUI
SystemUI

DHCP Enabled

Interface	Image
WebUI
SystemUI

DNS 1 = 8.8.8.8

Interface	Image
WebUI
SystemUI

DNS 2 = 8.8.4.4

Interface	Image
WebUI
SystemUI

Ping Test:Success

SystemUI only.

1. Navigate to Main Menu -> Info -> Network -> Test

2. Input, “8.8.8.8” for Destination IP.

3. Click, “Test”

4. Repeat these steps, replace, “8.8.8.8” with, “google.com”

Ping Test:Results-Success

Address	Status	Image
Google.com	Success
8.8.8.8	Success

Ping Test:Results-Fail

Address	Status	Image	Troubleshooting Tips
Google.com	Fail		Check network cable
8.8.8.8	Fail		Check network cable

Default TCP Port

• 37777 for Dahua Device
• 35000 for FLIR device

Confirm All of the Above, Then Reboot

Reboot the recorder or camera after confirming all the above to be true

Network Sniffer Packet Backup New GUI

This feature is available at the SystemUI only.

Prerequisites

• USB drive, formatted to FAT32
• Dahua Recorder, connected to a network

Video Example

Instructions

1. Insert a USB drive (FAT32 format) into the device. Most models of Dahua recorders will have a USB port on the front and rear of the unit, either can be used.

2. From the Main Menu go to Network

3. Click P2P

4. Click to disable the P2P feature

Click Apply

5. Return to the Main Menu

Click Operation

6. Click Network

7. Click Test

8. Confirm the USB drive is detected, under Device Name

Click ‘Refresh’ if you do not see the device in the drop-down box

9. Click ‘Sniffer Packet Backup’ next to the appropriate NIC card to begin the backup

10. The icon will change once the backup has begun

11. Return to the P2P menu

From Main Menu click Network

12. Click P2P

Click to enable the P2P service then click Apply

13. Return to the Main Menu

Click Operation

14. Click the Pause button under ‘Sniffer Packet Backup’

15. Remove the USB drive from the recorder and connect it to a PC

You should have one or several *.PCAP files. Please email these files to your Technical Support Representative for further analysis.