Hik-Connect Hikvision Unbind Device from Its Original Account
When adding a device by scanning QR code or Hik-Connect domain, if the result shows that the device has been added to another account, you should unbind it from the account before you can add it to your account.
Make sure the device and the phone running the MobileClient are in the same local area network.
Add the device by scanning QR code or Hik-Connect domain.
See Add a Device by Scanning Device QR Code or Add a Device by Hik-Connect Domain for details.
On the Result page, tap Unbind Device to start unbind the device from its account.
Optional:Â If the network exception occurs, perform the following operations.
Tap Connect to Wi-Fi to connect the phone to the Wi-Fi network and make sure the device is in the same local area network with the phone.
Tap Or you can unbind the device from its account in local GUI to unbind the device via local GUI.
Note:
Unbinding the device via local GUI should be supported by the device.
On the Unbind Device page, enter the device password and the verification code displayed on the image.
You can add the device by scanning the device’s QR code.
Note:
If adding an access control device, you should activate the device and set the device network information via other clients (e.g., iVMS-4200 client software) before adding it to this client.
On the device list page, tap  > Scan QR Code to enter the Scan QR Code page.
Scan the QR code.
Scan the device QR code by aligning the QR Code with the scanning frame.
Note:
Usually, the QR code is printed on the label, which is on the back cover of the device.
Tap  to enable the flashlight if the scanning environment is too dark.
If there are device QR codes in photo album of the phone, tap  to extract QR code from local album.
Optional:Â Perform the following operations if the following situations occur.
If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.
If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.
If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Activate an Inactive Device for details.
The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.
After DDNS being enabled, the device will be accessed via IP address in priority, so that remote configuration of the device will be supported and the streaming speed will be faster than streaming via Hik-Connect service.
If you skip this step, the device will be accessed via Hik-Connect service.
Tap Finish.
Optional:Â Delete the device.
On the device list, if the list is in list mode, swipe the device name to the left and tap  > Delete Device.
On the device list, if the list is in thumbnail mode, tap the device name or tap , and then tap Delete Device.
Add a Device by Hik-Connect Domain
For devices which support Hik-Connect service (a cloud service provided by Hikvision), you can add them manually by Hik-Connect domain.
Make sure the device is powered on.
If adding access control device, you should activate the device and set the device network information via other clients (e.g., iVMS-4200 client software) before adding it to this client.
On the device list page, tap  > Manual Adding to enter the Add Device page.
Select Hik-Connect Domain as the adding type.
Enter the device serial No. manually.
Note:
By default, the device serial No. is on the device label.
For the videointercom devices, when entering the serial No. of the indoor station, the corresponding door station will also be added to the Mobile Client automatically.
An indoor station can be linked to multiple door stations.
Tap  to search the device.
Note:
If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.
If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.
If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Activate an Inactive Device for details.
The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.
After DDNS being enabled, the device will be accessed via IP address in priority, so that remote configuration of the device will be supported, and the streaming speed will be faster than streaming via Hik-Connect service.
If you skip this step, the device will be accessed via Hik-Connect service.
Tap Finish.
Optional:Â Delete the device.
On the device list, if the list is in list mode, swipe the device name to the left and tap  > Delete Device.
On the device list, if the list is in thumbnail mode, tap the device name or tap , and then tap Delete Device.
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