Remember to save the password in a secure format and location either physically or digitally so that it can be retrieved if the password is forgotten, and discard the record of the previous password.

CAUTION — You will lose recorded video and configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. This will also format the hard drives and delete the configuration data and recorded video. For more information on performing a factory restore, see Restore the AI NVR to Factory Default Settings.

Restore the AI NVR to Factory Default Settings

You may have to restore the AI NVR to the original factory default settings if you forget the administrator password and have no backup administrator account with a known password, or if the firmware becomes unusable.

Important: All configuration data and recorded data is deleted when you restore the AI NVR to its factory default settings. The firmware installed on the machine at the factory before it was delivered is restored. After the appliance is restarted, you must reconfigure the appliance as though it was newly installed, and upgrade the firmware to the latest release.

To restore the factory settings:

1. Connect a monitor and keyboard to the AI NVR to the connections on the rear of the appliance.

   

   1. VGA connector (for monitor)
   2. USB connector (for keyboard)
2. Press the power button on the front of the appliance to powercycle the appliance and start the reboot process.

   The Avigilon logo and a progress bar appear on the monitor while the BIOS is loading.

3. When the progress bar indicates the BIOS loading is nearly complete, press and hold down the f key on the keyboard.

   Within a minute the bootloader welcome screen appears. The first progress message indicates that the factory reset button has been pressed.

4. Release the f key when the progress message “reset latched — waiting for release” appears.

   Within a minute the bootloader welcome screen appears. The first progress message indicates that the factory reset button has been pressed.

5. After the AI NVR has completed the reboot, it must be completely reconfigured, starting from Download and Install the Latest ACC Client Software.

Download and Install the Latest ACC Client Software

Install the latest version of the ACC Client software (from avigilon.com/support/software) on a workstation connected to the same network on which you are going to connect the new AI NVR.

1. Click through to locate the installation software for the latest version of the ACC Client software.
2. If necessary, copy the installation software to transferable media and then to a network workstation with network access to the device, following the security protocols in force for your organization.

   Note: The first time you access the web site from which you download the software you will be prompted to register. Enter all of the required information and click Complete Registration. Your registration is automatically accepted and you will proceed to the web site.