Arecont Vision Password Reset All models
Issue:
A password has been set on a camera and neither the customer nor integrator knows it.
For best results see the below:
- Once a nonce file has been generated, do not do anything with the camera (i.e. power cycle it) until you are ready to apply the key files. If the camera was power down before the reset code was applied then a new Noncefile will have to be generated and reapplied.
- Nonce files are valid for approximately 24 hours. If it does not work reach out to technical support.
- Directly connect to the camera with a PoE injector for the best results.
- Disable any firewall or security software on the workstation.
- Disable sub-interfaces on the Ethernet adapter
- Disable any wireless adapters.
- IMPORTANT:Â If the camera says “Inaccessible” your workstation is not in the same network range as the camera. Change the workstation to match the camera and delete IP address from the “Advanced TCP/IP Setting” menu. Relaunch AV IP Utility and it should say “Pwd Protected.”
- IMPORTANT:Â We have encountered issues resetting passwords over Ubiquiti Wireless networks. If a password reset fails, connect directly to the same physical switch as the camera.
- IMPORTANT:Â For Verint Systems, remove the camera from the VMS then attempt a password reset. Password resets performed while connected to a Verint system have failed.
Resolution:
- Download and install AV IP Utility:Â https://sales.arecontvision.com/software.php
- Click on a camera. If needing a password reset for multiple cameras, press CTRL and click on each camera needed. It/They should be highlighted blue.
- Click Passwords > Reset Passwords > Create Nonce / Magic Code File.
- Save and email this file to Technical Support (support@arecontvision.com).
- Do not do anything else with the camera until you upload the file provided by Technical Support.
- Click Passwords > Reset Passwords > Reset Passwords.
- Click Yes.
- Click OK.
- Locate the key that was provided by Technical Support and click Open.
- The camera status should change from Pwd Protected to Accessible within 30 seconds.
- If the password reset fails you will need to follow the instructions here:Â Password Reset Failure
Arecont Vision Password Reset
Password Reset Failure
Problem
The key file fails to erase password, even with admin rights and after the ARP Table confirms routing.
Resolution
You can deploy firmware as an alternate way to reset a camera’s password, but you must use an older version of deployment software “without authentication”.
Note:Â Before updating firmware, stop all streams and views from the camera.
- Download and extract the attached firmware loader utility to your desktop (attached below).
- Right-click FirmwareLoader.exe and select Run As Administrator.
- Select Find Cameras — This creates a firewall exception for the tool as well.
- If the camera is found: Increase the camera’s timeout to 1000.
- If the camera is not found: Enter the camera’s IP Address and Increase the timeout to 1000.
- Select Upgrade Firmware.
- Find and select the firmware you want to update to (in most cases, this is the same version as currently installed on the camera).
- Select Open. The update may take some time to complete.
Use a constant ping to monitor for a reply from the camera to confirm the process has completed. The camera should no longer require a password. If you can go to the camera’s IP address in a web browser without being prompted for user and password, the process was successful.
Default Passwords for Arecont Vision Cameras
Issue:
The integrator or customer does not know the default login for the camera.
Resolution:
- Arecont Vision cameras at version 65215 or lower do not have passwords set by default.
- Arecont Vision cameras at version 65216 or higher must have a password set the first time the camera is set up. See Initial Password – Unable to set a password
- The ConteraIP Fisheye Series is the exception. The defaults for it are below.
- Username: admin
- Password: AVCostar
Read Next :Â Current CCTV default password List NEW
Costar Utility: Password Reset
Issue:
AVIP Utility does not show the camera being password-protected even though the web page prompts for a login.
Resolution:
NOTE:Â The reset operation resets the password and call camera settings to their defaults.
- Download Costar Utility from here:Â https://sales.arecontvision.com/software.php
- Follow the steps here to install the program:Â Costar Utility: Install and Uninstall
- Launch Costar Utility and wait for the auto-discovery to complete.
- Highlight the camera > Click Reset Password > Create Nonce/Magic Code File.
- Save the Nonce file to your PC.
- Click OK.
- Email this file to support@arecontvision.com.
- TAC will reply with a key file or recover file depending on the camera model.
- Highlight the camera > Click Reset Password > Reset Password Using Key File.
- Click Yes then click OK.
- Locate the key file then click Open.
Initial Password – Unable to set a password
Issue:
A brand new out of box camera displays the initial password screen. Multiple attempts to set a password fail.
Resolution:
Due to the wording, the vast majority of people reporting this issue are not using a special character.
The password requirements are below:
- 8 -16 characters
- At least (1) upper case letter.
- At least (1) lower case letter.
- At least (1) number.
- A special character (such as ! @ or $) is REQUIRED.
- These special characters cannot be used
# % & ‘ ” < > / [ ] { } _ ( ) = . + ,
Firmware v65214 or higher will now show the below as requirements.
How to factory default a ConteraIP Omni LX
Issue:
- Forgotten Password
- Hardware/software
Environment:
- Omni G5
- AV20576DN-xx
Procedure:
Reset to Factory Default
- Press and hold the reset button for 2 to 5 seconds, then release the reset button.
This resets the camera to the factory default except for the network settings. - Press and hold the reset button for more than 5 seconds, then release the reset button.
- This reset the camera to the factory default, and this resets the network settings to the factory default.
- The user can also reset the camera to factory default via the camera web interface or the AV Costar Utility. Costar Utility: Password Reset
ConteraVMS: Thick client installation
Issue:
The ConteraVMS thick client needs to be installed on a customer’s workstation.
Resolution:
Download the ConteraVMS Thick Client here:Â https://sales.arecontvision.com/software.php
Note: The thick client requires a Windows x64 bit OS.
- Right click on the installer and select Run as Admin. Click Yes if prompted by UAC.
- Accept the license agreement and click Next.
- Click Install.
- If this is an upgrade you can choose to wipe out all settings by putting a check mark next to Perform a clean installation.
- If this is an upgrade you can choose to wipe out all settings by putting a check mark next to Perform a clean installation.
- Click Close.
- Login with [Username: admin Password: 1234]
- Note: This is a local account on the workstation used to initially configure the client. This is not the login you will use for viewing video.
- Note: This is a local account on the workstation used to initially configure the client. This is not the login you will use for viewing video.
- Enter a new password and click Save.
- Click Setup.
- Provide a name for the server and the IP address. Click Save then click Close.
- If you want the system to automatically connect you can supply the username and password provided by your ConteraWS Administrator under Authentication.
- If you want the system to automatically connect you can supply the username and password provided by your ConteraWS Administrator under Authentication.
- Double click the server and enter the username and password provided by your ConteraWS Administrator. Click Login.
- Click on a camera to populate the view.
Add Comment