1) Replace the power cord and power plug
2) If the power is still not available after replacement, contact the seller to repair the equipment.
No response after the device is powered on
1) Replace the power cord and power plug
2) If you still cannot start after the manual upgrade, you need to repair the equipment
Device does not respond after “System startup”
1) Replace the power cord and power plug
2) Still not available, contact the seller to repair the equipment.
The device restarts repeatedly
1) Replace the power cord and power plug
2) Still not available, contact the seller to repair the equipment.
Must the camera be connected to the power supply
Cameras are distinguished between models with and without batteries. Cameras without batteries can only be used after being connected to the power supply. Please consult the seller for details
Can the camera volume be adjusted up/down
The volume of the camera is fixed and does not support to be adjusted the volume level
How does the camera establish a hotspot mode
1. Devices whose default connection mode is AP hotspot mode
Devices whose default connection mode is AP hotspot mode, no matter what state the device is in (except for the network cable), long press the camera reset button, and it will be in AP hotspot mode after restoring the factory default settings
Devices with speakers have voice prompt: “Restore factory default setting”-“Access-Point preparing”-“Access-Point ready”
If the mobile phone WiFi list can search for the hotspot signal at the beginning of the MV, it means that the hotspot has been established successfully
2. Devices whose default connection mode is station mode
Devices whose default connection mode is station mode, no matter what state the device is in (except for the network cable), long press the camera reset button, and it will be in the wifi smart link configuration state after restoring the factory default settings
Devices with speakers will have a voice prompt: “Restore factory default setting”-“Waiting for WiFi smartlink configuration”
Short press the reset button again to switch to AP hotspot mode, and the device voice prompts: “Access-Point preparing”-“Access-Point ready”
If the mobile phone WiFi list can search for the hotspot signal at the beginning of the MV, it means that the hotspot has been established successfully
Note: When the camera is connected to the network cable, the wireless connection mode will be blocked. At this time, restoring the factory default settings will not change the network connection status of the device
How to turn on/off the system voice prompts
After the APP connects to the camera, click the [Settings] icon in the device list-[Advanced setting]-[Device voice prompt], you can choose to turn on or off the camera system voice prompts. After the settings are completed, return to the previous layer to take effect
Note: Only devices that support this function will show this option in the setting list, and other devices will not show this option
How to set AP hotspot password
1) Connect the camera to the phone APP
2) In the device list, click the [Settings] icon-[Network], and select [AP hotspot mode]
3) Fill in the password under the hotspot name and click [Save]
4) After the setting is completed, the mobile phone connects to the camera hotspot again, and the set password is required to connect
Note:
1) The password must be a combination of 8 or more letters, symbols, or numbers
2) Restore the factory default settings of the camera can delete the hotspot password
How far is the AP hotspot mode connection range
1) The stable connection distance of the indoor camera is 5 to 10 meters
2) The stable connection distance of the outdoor camera is 10 to 20 meters
Note:
1) The above parameters are reference values, and the actual connection effect is affected by the use environment to a certain degree
2) The partition wall connection may greatly weaken the signal, and it can be connected to a longer distance in an open environment
3) Do not use the device in an environment with high electromagnetic interference
The phone cannot find or connect to the AP hotspot
1) Make sure that the device has started normally and is in AP hotspot mode
2) For devices with external antennas, please confirm that the antennas have been connected
3) Confirm that the device is not connected to the network cable, if the network cable is connected, please disconnect it first
4) If the security prompt pops up during the connection process of the Android phone, please confirm that the authorized system is connected to the hotspot
5) For Apple mobile phones IOS14 and above, please confirm that the APP is enabled [Local Network] and [Precise Location] Permissions
6) Please try to restart the device or change other phone connection
7) If you cannot solve the problem after trying the above methods, please contact the seller for after-sales service
Note: AP hotspot is a signal from the camera and cannot be connected to the Internet. Therefore, it is a normal phenomenon for the system prompts “Network unavailable” during the connection to the hotspot
How to check the device ID
· ID number is the unique identification number of the camera, each camera corresponds to only one ID
· The ID number is 8 digits, which can be viewed on the label on the device body
· If you have connected the device in the APP, you can view the ID in the upper left corner of the device list window
How to enable/disable the shake machine self-test function
Please contact the technician to provide the configuration file
When the equipment self-test
1) Upgrade the firmware version
2) If the firmware still cannot be turned after the upgrade, contact the seller for repair.
How to change the system tone language
method 1: After the camera is connected on the phone, on the lower right Corner of the App. Click [Settings] icon – [Device Language] select Mandarin / English
method 2: modify the device configuration by testing the file
please contact technical personnel for the file
Note: The default network mode of the device in English voice mode is hotspot mode
1) Make sure the button is well pressed down
2) Upgrade the firmware of the device.
3) The restore button may be damaged. Contact the seller to repair the device.
How to modify the default network mode
Please contact the technician to provide the configuration file
How to restore factory settings
How to restore factory settings
· Long press the reset button for 6-7 seconds [restore factory settings], device with loudspeaker will speak“restore factory settings” “restore factory settings” mode 1: Part of head shaking devices has a button next to the English mark“RESET” (as shown below)
Method 2: Part of head shaking and panoramic machines have a hole on its body with English mark”RESET”beside, press and hold the hole with a pin or something similar for seconds (as shown below)
method 3: Outdoor devices and large triangle panoramic devices have wires, one of the wires is cappped，remove the cover and long press the button inside (as shown below)
Note: Restoring the factory settings will clear the configuration information and the device password. After reset, you need to reconfigure the network and set the password.
· Restore factory default settings function
1) Clear WiFi information and IP configuration information
2) Clear user information (username and password)
3) Clear hotspot password
4) Turn on system voice prompt
5) Unbind cloud service
6) Alarm function
a. Set the arming state to off
b. Set the alarm area to All
c. The alarm time period is set to all-day alarm
d. Turn off the alarm tone
7) PTZ function
a. Clear the PTZ power-off memory position
b. Clear the PTZ patrol setting
c. Turn off the movement tracking function
8) Light control function
a. The light control is set to [Auto]
b. Clear the timing switch light setting
9) The image attribute is set to [Auto]
Note: After the device is restored to factory default settings, the network needs to be reconfigured.
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